A) Refund Method: If Rony Math Care fails to deliver the products/courses within the scheduled time for any reason, the amount paid by the customer will be refunded through the same payment channel (bKash, Nagad, Rocket, Card, Bank Transfer, etc.) used for the transaction.
B) Refund Timeline: If an advance-paid order or course enrollment is not delivered, or is canceled prior to delivery, the refund will typically take 7–10 working days to process from the date of the refund decision (excluding the processing time required by the respective payment gateway). If you do not receive the refund within this period, please contact us. However, depending on specific product or course terms, it may take additional time if we fail to deliver the product or service.
C) Refund Notification: Once the refund is processed, the customer will be notified via SMS, phone call, email, or other communication channels, InshaAllah. If you do not receive the money despite receiving the refund notification, you must contact us within 3 days. Otherwise, it will be assumed that you have successfully received your refund.
D) Refund Complaints: If you do not receive your refund within 7–10 working days or wish to submit any complaint regarding a refund, please reach out via Rony Math Care’s live chat or email us at support@ronymathcare.com.
E) Refundable Amount:
If an advance-paid order/enrollment is canceled by Rony Math Care or requested to be canceled by the customer, a full refund will be provided.
If an advance-paid order is not delivered or is returned prior to delivery, a full refund will be issued.
In the case of online payments, if a customer pays more than the actual price, or if an item is removed from a paid order due to being out of stock, the excess amount will be refunded.
If extra money is deducted due to technical errors during online payment, the excess amount will be refunded upon providing proper proof.
If a product or study material in a paid order becomes unavailable from the supplier or cannot be sourced quickly while in processing, the paid amount for that specific item will be refunded after consulting with the customer, and the rest of the order will be dispatched.
If an order is canceled by the customer or Rony Math Care during a cashback offer campaign, the refund will be processed after deducting the cashback amount.
If a defective product/material is reported with proof within the timeframe specified under the Return & Exchange Policy, a replacement will be provided subject to stock availability. If out of stock, a full refund for that item will be issued upon receiving the defective item back. Refunds will not apply if reported after the specified period.
Only the value of the returned item will be refunded. Shipping/delivery charges for returned items are non-refundable.
Refunds will be issued only after inspecting and verifying the returned item. Refunds will not be applicable for products physically damaged by the customer.
F) Non-Refundable Amount:
Gift Voucher Payments: Money paid via gift vouchers is non-refundable. If an order is canceled or Rony Math Care fails to deliver, the paid amount can be used for future orders/enrollments.
Rony Math Care Balance: If an order is canceled or Rony Math Care fails to deliver, the paid amount will be refunded directly to the customer. However, if a customer intentionally chooses to store the funds in their Rony Math Care Balance, that balance is non-refundable and must be used for future orders.
Rony Math Care Balance Payments: If an order paid via Rony Math Care Balance is canceled, the refunded amount will be credited back to the Rony Math Care Balance and must be used for future orders.
Shipping/Delivery Charges: In accordance with the Return & Exchange Policy, shipping or delivery charges paid for returned items are non-refundable.
Cash on Delivery (COD): If the payment method selected is 'Cash on Delivery' and the customer has not made any payment for the item, no refund will be applicable.